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Information Systems Service Desk Analyst

United States, USA | Implementation

Post Date: 06/29/2017 Job ID: 4005 Industry: Other Area(s)

Morgan Hunter Healthcare, a Healthcare IT Staffing and Consulting firm, is seeking a talented Information Systems Service Desk Analyst to join our team. Primary responsibilities include assisting one of our valued clients in support of their Healthcare Information System project(s).

Information Systems Service Desk Analyst is required to possess the following technical skills and expertise:
  • 5 yrs experience in an IT environment in a healthcare setting
  • Deep  understanding of PC Software, Hardware and Operating Systems (configuration, maintenance, networking and data communications
  • Windows XP/Win7 Expert
  • Information Technology Infrastructure Library (ITIL) and IT Service Management

Additionally, the Information Systems Service Desk Analyst should have the following:
  • Minimum of an Associates Degree (Computer Science, Mathematics, Statistics or Business Administration

Responsibilities for the selected Information Systems Service Desk Analyst include:
  • Provision of front-line support to end-users including physicians and subsidiary organizations
  • Assist with hardware and software issues via phone or email on a broad scope of issues including password resets, Microsoft Windows issues, user security, hospital applications, and hospital issued equipment
  • Record detailed information related to each service call, incident tracking and remediation
  • Serves as the escalation POC for triage of complex issues
  • Maintain a 1st call resolution rate of 85%
  • Clear and concise communication with exceptional customer service skills
  • Holiday rotation with other personnel as required
  • Ability to work across organizational and vendor lines

Client has a strong preference for a locally based resource.  Future possibility that this position could transition to a regular FTE role for the supported hospital. 

About Us:

Morgan Hunter Healthcare offers a very attractive compensation package and a full array of benefits (certain eligibility rules apply):
  • Weekly Pay and Reimbursement
  • Quarterly and Holiday Bonus Programs
  • Paid Time Off
  • 401K
  • Health/Dental/Disability/Life Insurance
  • Referral Bonus Program

Founded in 2002, Morgan Hunter Healthcare is a Healthcare Information Systems (HIS) Staffing and Consulting firm specializing in System Selection, Assessments, Project Management, Implementation, Optimization, System Integration, Revenue Cycle, Regulatory Requirements, Legacy Support, and Go-Live initiatives for hospitals and healthcare systems across North America.  Our reputation for providing quality Consultants for various vendor systems such as CernerInfor, Kronos, MEDITECH is built on 15+ years of exceptional results, consistently exceeding our client’ s expectations.  We also provide additional value-added services for contract-to-hire and direct hire requisitions as well.   Visit today to learn more! 


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